Reception Manager - Restaurant Group

Reception Manager – Restaurant Group

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London
£45,000 - £50,000
A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.
The Role:
Lead and develop reception teams across multiple busy sites
Take full ownership of reservations, guest enquiries and VIP coordination
Manage guest flow to support a smooth, consistent service
Build relationships with regulars and key guests to drive repeat business
Oversee systems, reporting and booking performance
Collaborate with senior leadership to continuously improve guest experience
Step into wider operations when needed during peak periods
The Person:
Experience in a similar role within a fast-paced environment
Strong background in high-volume or premium hospitality settings
Confident using reservation systems such as SevenRooms, xwzovoh OpenTable or similar
Proven ability to lead, train and retain high-performing teams
Highly organised with strong attention to detail
Personable, polished and confident dealing with a range of guests
Able to stay composed under pressure and make quick, sound decisions
Professional approach with excellent communication skills
Interested?