Help Desk Administrator

Help Desk Administrator Central London | Full-time | Office-based | 8:00am–5:00pm | 40 hours per week Be the person who keeps everything moving. Are you an organised, confident administrator who enjoys being at the heart of a busy operation? We’re looking for a Help Desk Administrator to join a fast-paced team in Central London. This is a key coordination role where you’ll be the first point of contact for incoming requests, keeping jobs moving, people informed and the day-to-day operation running smoothly. If you’re naturally organised, confident communicating with people and take pride in keeping on top of the details, this could be a great opportunity to take the next step in your career. What you’ll be doing You’ll play a central role in coordinating requests, supporting the wider team and ensuring everything is tracked through to completion. Your responsibilities will include: * Providing administration support to the wider management and maintenance team * Scheduling reactive call-outs across multiple contracts, coordinating engineers and subcontractors * Logging, allocating and tracking jobs from initial request through to completion * Chasing updates on outstanding jobs and keeping clients informed * Monitoring and managing a shared inbox, ensuring emails are actioned and filed appropriately * Maintaining accurate records, spreadsheets and work-in-progress information * Raising purchase orders and invoices and completing relevant documentation * Creating and maintaining asset registers using a CAFM system * Booking and coordinating contractor service visits with clients and contractors * Assisting with the preparation and distribution of weekly engineer planners * Supporting the team with general administration as required What we’re looking for We’re looking for someone who is highly organised, dependable and confident dealing with a variety of people. You’ll ideally have: * At least 2 years’ experience in a similar administrative/coordinator role * Excellent literacy and numeracy skills * Strong attention to detail and the ability to manage multiple priorities * A confident and assertive communication style * Excellent organisational and time-management skills * Good working knowledge of Excel, Word, Outlook, PowerPoint and the Internet * Experience using CAFM software would be beneficial * Previous experience in a maintenance/facilities environment would be advantageous Most importantly, you’ll be someone who takes ownership, communicates clearly and enjoys making sure things get done. What’s on offer? Alongside a varied and important role, you’ll have access to a range of benefits, including: * 25 days’ annual leave plus bank holidays * Life Assurance * People’s Pension Scheme * Cycle to Work Scheme * Access to a Mental Health First Aider * Employee Assistance Programme * Occupational Health Support * Professional Development opportunities * Refer a Friend Scheme * Discretionary Bonus The opportunity This is more than an administration position. You’ll be at the centre of a busy team, coordinating people, information and jobs while building valuable experience in a professional working environment. If you’re ready for a role where your organisation skills, communication and ability to keep things moving will genuinely make a difference, we’d love to hear from you. Right to Work: Applicants must have the right to work in the UK Apply today with your CV