Events Sales Executive - London Marriott Hotel Canary Wharf

POSITION SUMMARYResponsible for the hotel’s Event Sales, this position reactively sells the hotel, managing the sales phase of incoming group and catering enquiries through to contract stage. The role will work closely with Sales & Revenue departments as well as the hotel’s Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.CORE WORK ACTIVITIESResponsible for the reactive sales of group bedroom and catering enquiries from start to contract handover.Enquiries will be mostly corporate, with a few exceptions. Communication channels include telephone, e-mail or 3rd party intermediary sites and in person.Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotelCreates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts and ensures a smooth handover to the Events TeamInputs enquiries into the relevant booking systems and ensures data integrityEnsures accurate forecasting of event and group revenueEnsures that all enquiries received via the telephone meet the required Test Call standardCommunicates with the accounts department regarding credit checks to ensure correct payment is set up for all groupsConducts site visits to showcase hotelConducts post-event calls to obtain feedback on product quality and service levels and secure repeat businessBuilds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and companyIdentifies potential opportunities for the wider business and turns over to the proactive Sales TeamEngages with hotel Operations Team to ensure client expectations can be met and exceededExecutes exemplary customer service according to company’s standards to ensure customer satisfaction in the sales phaseCarries out tasks as assigned by the Director of Event management or any other sales leaders.OTHER RESPONSIBILITIESAdapts to changing market conditionsUnderstands local market including competitors' strengths and weaknessesUnderstands event satisfaction results to ensure continuous improvement Collaborates with Sales Team to ensure effective diary management of function roomsCollaborates with Revenue Team to ensure effective management of bedroom enquiries and completes accurate projectionsEnsures balance scorecard criteria is metWorks on additional projects set by the Director of Event ManagementWorks collaboratively with on- and off-property sales channels to optimise sales process for clientAttends hotel events as required to develop key relationships with internal stakeholders.Performs other related tasks as assigned by managementSKILLS AND KNOWLEDGE Strong communication skills (verbal, listening, writing) and a high standard of English is essential Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)Confident sales and planning skills; ability to negotiate; strong problem-solving skills, and ability to seek solutionsStrong organisation and time management skills in a fast-paced environmentGood with administration, processes and has a high level of attention to detailAdaptable to change and evolving processesBuilds relationships easilyTeam playerEffective interpersonal skillsOTHERA full-time, onsite-based role, at London Marriott Canary Wharf Hotel & Executive ApartmentsPerforms other related tasks as assigned by management.Complies with Marriott International Hotels Limited policies and procedures.Working hours as required to do your job but normally not less than 40 hours per week.EDUCATION & EXPERIENCEPrevious experience of working in a hotel sales & events environment would be advantageous but not essentialPrevious experience of SFA/Web, Opera would be advantageous but not essentialAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Full timePosting Date: 2026-07-24