Software Support Technician

Are you looking to start or develop a career within software and IT support? Do you enjoy problem-solving and have a keen eye for detail? If so, this could be a fantastic opportunity to join a well-established Brighton-based business.

We're looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.

You'll be joining a business where you'll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.

As a Software Support Technician, your key responsibilities will include:

* Testing software and working closely with developers to identify improvements

* Investigating and troubleshooting customer issues

* Replicating and escalating technical issues to the development team

* Providing support to customers via telephone and email

* Accurately logging customer interactions and technical queries

* Assisting with ad hoc projects and business initiatives

Requirements for the Software Support Technician:

* Strong problem-solving and analytical skills

* Enthusiastic, methodical and eager to learn

* Excellent attention to detail

* Strong Maths and Science GCSEs

* Degree in IT, Science or a related subject would be advantageous

* Good communication and organisational skills

* Able to work independently and prioritise workload effectively

Hours, Salary and Benefits for the Software Support Technician:

* £26,000 - £28,000 (dependent on experience)

* Monday to Friday 9am to 5:30pm

* Based in Brighton

* 20 days annual leave + bank holidays, increasing with service

* Company pension

If you're looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we'd love to hear from you.

Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy