Account Manager

Job description

* Desk-Based Account Manager ( based in North London )

* Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable

£28,000-£32000 Base + Comms + Pension

Main focus: Managing and growing existing customer accounts (phone/email/video).

Key Responsibilities: Account manager and New business

* Maintain regular contact with assigned client accounts

* Build strong relationships to improve retention

* Identify upsell and cross-sell opportunities

* Renew contracts and manage pricing discussions

* Handle customer queries and resolve issues

* Track account performance against targets

* Update CRM systems and sales reports

Main Focus

* Renewals (SIMs, broadband, hosted VoIP)

* Upsell (higher bandwidth, additional users, cyber add-ons)

* Reduce churn

Primary Goal:

Retain customers and increase revenue from existing accounts as well as

new business

Focus is on retention + account growth