Assistant Manager - Live Bingo

Live Bingo Assistant Manager

Location: Nottingham Studios (with occasional club visits as required)

Salary: Up to £35,000 per annum

Contract: Full Time (40 hours)

Join the Buzz Bingo Team

At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels.

If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you.

The Role

Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard.

You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players.

What You'll Get in Return

Company performance annual bonus
5 weeks annual leave plus public holidays
Holiday Buy Scheme
50% discount on bingo, food and soft drinks
(email address removed) healthcare support for you and your family
Thrive mental wellbeing app
Buzz Learning and apprenticeship opportunities
Employee recognition programme
Refer a Friend Scheme
Life Assurance and Pension Scheme
Access to Mental Health Advocates

What You'll Be Doing

Leading, coaching and developing a team of Live Hosts and Chat Hosts.
Supporting recruitment, onboarding and performance management.
Delivering engaging Live Bingo sessions and outstanding customer experiences.
Managing social media activity, promotions and customer engagement initiatives.
Overseeing day-to-day operations, scheduling and reporting.
Monitoring performance, driving continuous improvement and achieving KPIs.
Supporting payroll, operational costs and accurate customer payouts.
Ensuring compliance with gaming regulations, safer gambling and company policies.
Deputising for the Customer Operations Manager when required.

What We're Looking For

Experience leading or coaching customer-facing teams.
Strong people development and communication skills.
Excellent organisational and problem-solving abilities.
Ability to work in a fast-paced environment and prioritise effectively.
A passion for customer experience, entertainment and team success.
Experience in customer engagement, live operations, hospitality, retail or a similar environment.
Knowledge of gaming compliance and safer gambling is desirable but not essential.

Ready to bring the Buzz Bingo community to life? Apply today and be part of something special.

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