Digital Response Apprenticeship

Support customers by listening to their individual needs and understand their circumstances, helping to identify the most appropriate solutions. This could include setting up manageable repayment plans, referring them to free debt advise services or supporting them through the dispute resolution process.

Annual wage - £24,784 per year

Training course - Customer Service Practitioner Level 2

Hours - 37.5 hours per week

Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.

Duration 17 months

What you’ll do at work

* Responding to customer enquiries through email, WhatsApp, webchat and conversational SMS.

* Communicating with customers and third parties in a professional, clear and helpful manner.

* Understanding customers' individual circumstances and identifying appropriate solutions.

* Supporting customers in negotiating manageable repayment arrangements through digital channels.

* Handling customer and client enquiries efficiently and effectively.

* Processing and responding to incoming customer correspondence.

* Recognising when customers may be experiencing financial difficulties and ensuring they receive appropriate support and guidance.

Where you’ll work

CREDIT RESOURCE SOLUTIONS, G MILL, DEAN CLOUGH MILLS, HALIFAX, HX3 5AX

College or training organisation - Intec Business Colleges Ltd

Customer Service Practitioner Level 2 standard

Desired qualifications

* GCSE English (Grade A* - C / 9 - 4) desirable

* GCSE Maths (Grade A* - C / 9 - 4) desirable

Skills

* Customer care skills

* Excellent Communication Skills

* Confident using IT Systems & Strong IT Skills

* Conscientious and hard working

* Excellent Team Player & Self Motivated

* Can work independently

* Can work as part of a team

* Excellent verbal communication

* Fast paced environment

* Motivated to achieve targets

* Strong customer focus

* Genuine desire to help people

* Good attention to detail

* Positive approach to work

* Ability to manage work load

* Strong C/Service skills

Other requirements

* This role is office based - Hybrid working is not available

* Employee perks package, via 'Perk box'

* Opportunities for professional development & career advancement

* Collaborative and dynamic work environment