Business Unit Director

My client, a leading nationwide facilities services provider, is seeking an experienced, commercially astute, and data-driven Business Unit Director with expertise in managing soft services. This pivotal leadership role will take charge of a high-performing and fast-paced division, overseeing a large, complex portfolio while driving service excellence, operational efficiency, and sustainable, insight-led growth.

Key Responsibilities:

• Lead and manage a multi-million-pound portfolio across multiple clients and sites, ensuring consistent, measurable service excellence through data-informed decision-making.
• Develop and maintain senior client relationships, leveraging analytics and performance insights to drive retention, growth, and innovation in service delivery.
• Provide inspirational, data-driven leadership to operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Take full P&L ownership, delivering on budgets, KPIs, and financial performance targets through rigorous analysis and evidence-based strategies.

Key Requirements:

• Proven track record in a senior leadership role within facilities management, ideally across government or public sector environments.
• A growth mindset with strong commercial, financial, and analytical acumen, with experience managing multi-million-pound contracts and using data to guide business performance.
• Exceptional leadership and people management skills, with the ability to inspire, develop, and empower teams using clear metrics and performance insights.
• Excellent communication and stakeholder management skills, with a focus on long-term, trust-based client partnerships underpinned by transparency and data-led reporting.