Operations Administrator

Operations Administrator

Are you an organised and proactive administrator with experience managing customer orders, supplier relationships and operational processes?
We're looking for an experienced Operations Administrator to join a busy and growing team. This is a varied role where you'll manage orders from receipt through to delivery, working closely with customers, suppliers and internal teams to ensure a smooth and efficient service.
  
Key Responsibilities
Processing and managing customer orders
Liaising with customers regarding orders, deliveries and queries
Coordinating with suppliers to monitor production and delivery schedules
Managing quote approvals and associated documentation
Maintaining accurate records across business systems and CRM platforms
Monitoring order progress and resolving issues proactively
Working closely with Operations and Sales teams to ensure excellent customer service   
About You
You'll have previous experience in a role such as:
Operations Administrator
Sales Administrator
Customer Service Administrator
Supply Chain Coordinator   
You'll also have:
Strong organisational and communication skills
Experience dealing directly with customers and suppliers
Excellent attention to detail
The ability to manage multiple priorities simultaneously
Confidence using CRM, ERP or business management systems
A proactive, solutions-focused approach
Customer complaints or non-conformance handling This role would suit someone who enjoys taking ownership, building strong relationships with customers and suppliers, and playing a central role in keeping operations running smoothly