Business Support Assistant

JOB PURPOSE

The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Banking Team with day-to-day administrative matters for clients, providing exceptional levels of service.

MAIN RESPONSIBILITIES / KEY DUTIES

• Handle day-to-day administrative matters to support the Assistant Banking Managers and Business Support Assistant team (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are providing good outcomes for our clients
• Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations.
• Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc.
• Preparation of documents, briefing papers, reports, returns and presentations as appropriate.

This is an office-based role, and the successful candidate will initially be required to work full-time (Monday to Friday) from our London office. The role will also require flexibility around working hours to support the organisation and covering team telephony.

Operational Excellence

• Answer enquiries and respond to requests in a timely fashion
• Seek to deliver a right first-time approach with minimal errors (inc. payments, onboarding, credit application keying) to enhance client experience
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews)

Collaboration and Continuous Improvement

• Liaise and work effectively with colleagues in other areas of the bank (incl. the Client Origination Team, Banking Operations, Credit Operations and First Line of Defence)
• Undertake and/or support ad-hoc business tasks and projects as required
• Role holder may also be required to carry out additional duties from time-to-time that are considered appropriate to the role holder’s knowledge and experience
• Develop and maintain strong working relationships with colleagues and clients.

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Good awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base
• A strong commitment to excellent client service and teamwork and a desire to develop a career within a progressive bank
• Exceptional organisational and administrative skills
• Excellent attention to detail and high levels of accuracy
• Strong and professional communication skills (written and oral).
• Knowledge of relevant regulatory and compliance requirements within the banking industry.
• A positive attitude, good interpersonal skills, and a strong desire to increase skills and knowledge.
• Ability to positively challenge both colleagues and clients where appropriate.
• Pro-active, with the ability to work alone where required
• Takes ownership but asks for help when needed
• Strong level of computer literacy (inc. Microsoft applications).
• Achieved or working towards Professional Banker Diploma and/or CeMap qualification preferable, but not essential
• Seek out efficiencies, take on feedback and strive for continuous improvement within the Banking Team and within the Bank more widely.

About us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. 

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.

If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.

If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.

If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.

We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.