2nd Line Support - Enhanced DBS

ScreenedJust posted
London, Greater London
Posted 1 day ago
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About the role

Job Description


Learn more about the general tasks related to this opportunity below, as well as required skills.

2nd Line Support - Onsite at a school

Must have an Enhanced DBS

Key Responsibilities

  • Manage and resolve 2nd line support tickets within agreed SLAs.
  • Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
  • Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
  • Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
  • Identify recurring issues and contribute to service improvements.

Requirements

  • Minimum 13 years' experience in an IT support role.
  • Strong knowledge of Microsoft Server and Desktop Operating Systems.
  • Experience with Microsoft 365, Entra ID, and Azure.
  • Understanding of virtualisation, networking, Firewalls, and cybersecurity.
  • Excellent communication, organisation, and customer service skills. xwzovoh
  • Possess an Enhanced DBS clearance (essential)
  • Experience working in a school required

What We're Looking For

A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.

About this listing

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