2nd Line Support - Enhanced DBS

vertex-it-solutions

ScreenedJust posted

London, Greater London

Posted 1 day ago

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About the role

Job Description

Learn more about the general tasks related to this opportunity below, as well as required skills.

2nd Line Support - Onsite at a school

Must have an Enhanced DBS

Key Responsibilities

Manage and resolve 2nd line support tickets within agreed SLAs.
Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
Identify recurring issues and contribute to service improvements.

Requirements

Minimum 13 years' experience in an IT support role.
Strong knowledge of Microsoft Server and Desktop Operating Systems.
Experience with Microsoft 365, Entra ID, and Azure.
Understanding of virtualisation, networking, Firewalls, and cybersecurity.
Excellent communication, organisation, and customer service skills. xwzovoh
Possess an Enhanced DBS clearance (essential)
Experience working in a school required

What We're Looking For

A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.

About this listing

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