Afternoon Tea Assistant Manager

Job Introduction
Introduction

As the Afternoon Tea Assistant Manager at Grantley Hall, a distinguished five-star estate nestled in the North Yorkshire countryside, you will champion the delivery of an iconic British tradition within a setting recognised for its world-class hospitality, Michelin distinction and Forbes Travel Guide standards. Guided by our values of accountability, boldness, collaboration and a relentless customer commitment, you will help create memorable, high-quality experiences for our discerning guests.

Responsibilities
Oversee the daily operation of the Afternoon Tea service, ensuring impeccable presentation, timing and guest satisfaction.
Lead, coach and schedule a team of tea attendants, fostering a collaborative environment that reflects our culture of continuous improvement.
Maintain strict adherence to health, safety and hygiene standards, conducting regular checks and audits.
Manage inventory of teas, pastries, crockery and related supplies, coordinating with the procurement team to minimise waste.
Collaborate with the culinary and beverage departments to develop seasonal menus and bespoke offerings that align with the estate's luxury positioning.
Handle guest enquiries and resolve any service issues promptly, always putting the customer first.
Prepare detailed service reports, analyse guest feedback and implement enhancements to elevate the Afternoon Tea experience.
Support the Head of Food & Beverage in training initiatives, ensuring all staff uphold the highest standards of service excellence.Skills & Experience
Proven experience in a senior hospitality role, preferably within luxury hotels or high-end tea rooms.
Strong leadership abilities with a track record of developing and motivating teams.
Excellent knowledge of traditional and contemporary tea service, including menu planning and presentation.
Exceptional communication and interpersonal skills, with a keen eye for detail.
Ability to work flexibly, including weekends and holidays, to meet the demands of a premium service.
Sound organisational and problem-solving capabilities, able to manage multiple priorities in a fast-paced environment.
Commitment to upholding the highest standards of cleanliness, safety and guest satisfaction.
Passion for delivering a distinguished guest experience that reflects the heritage and luxury of Grantley Hall