Maintenance Controller

Maintenance Controller

Join our team as a Maintenance Controller, coordinating reactive maintenance works and ensuring excellent service delivery to our clients.

Key Responsibilities

* Manage incoming client enquiries, log maintenance requests and provide updates on ongoing jobs.

* Schedule and allocate work to engineers and subcontractors, ensuring SLA response times are met.

* Coordinate appointments, access arrangements and engineer diaries.

* Prepare and submit permits to work and RAMS where required.

* Maintain accurate records across CAFM systems and client portals.

* Review engineer paperwork, timesheets and completion reports, ensuring jobs are closed out efficiently.

* Order and track materials, liaising with the procurement team as required.

* Participate in the out-of-hours on-call rota (approximately 1 week in 6).

Skills & Experience

Essential

* Experience in a maintenance coordination, scheduling or labour control role.

* Strong planning, organisation and prioritisation skills.

* Excellent communication and customer service skills.

* Good IT skills, including Microsoft Excel.

* Ability to work effectively within a fast-paced team environment.

* Willingness to participate in the out-of-hours on-call rota.

Desirable

* Experience using CAFM systems.

* Knowledge of permits to work, RAMS and SLA response times.

What We Offer

* Competitive salary and benefits package.

* Full training on CAFM systems, including Job Logic.

* Career development and progression opportunities.

* Supportive and collaborative team environment.

* Opportunity to join an established business with over 30 years' industry experience