Customer Advisor Advanced

Are you confident speaking to customers and explaining information clearly?

Dive Into a Career That Makes a Splash – Join United Utilities

United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for friendly, organised, and customer-focused individuals to join their team as a Customer Service Advisor supporting Meter Reader Installers.

About the Role

This role supports United Utilities' metering operations, helping customers with enquiries relating to meter installations, appointments, schedules, and metering work. You will act as the first point of contact for customers, providing updates, resolving queries, and ensuring every interaction is handled professionally and efficiently.

You will play a key role in supporting both customers and field-based Meter Reader Installers by coordinating information, managing customer expectations, and keeping accurate records.

What You’ll Be Doing

• Handling inbound and outbound calls relating to metering work and appointments.
• Providing customers with updates regarding meter installations and scheduled work.
• Taking ownership of customer enquiries from initial contact through to resolution.
• Accurately recording customer information and updates on internal systems.
• Investig...