Publisher Technical Account Manager (AdTech)

About the Role         Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.What You’ll DoOwn publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platformDeliver seamless technical integrations, ensuring projects are completed on time and to a high standardProvide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issuesProactively analyse and optimise account performance to increase yield and deliver actionable recommendationsPartner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plansManage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistencyRespond to and resolve integration issues, discrepancies, and brand safety escalationsGenerate and interpret performance reports, turning data into clear client insightsBuild strong client relationships, identifying growth opportunities and supporting revenue targetsWhat You’ll BringExperience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networksFamiliarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficialStrong analytical skills, with experience working with complex datasets to identify trends and root causesConfidence using Excel for analysis and reportingUnderstanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageousAbility to manage onboarding, client support, and optimisation simultaneouslyClear communication skills, with the ability to explain technical concepts to a range of audiencesA structured, detail-oriented approach and a collaborative mindsetIf this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.Additional InformationCompensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. On-Target Earnings (OTE): (base + variable) - 60,000 – 70,000Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.Compensation DisclosureIn accordance with applicable law, the below salary range provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range.The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package. Total Compensation Range60,000—70,000 GBP