Case Lead - Awaab's Law

Peabody is seeking a proactive and customer-focused Awaab’s Law Case Lead to join our Repairs Team. This key role is responsible for managing high-risk and urgent repair cases, ensuring compliance with Awaab’s Law and delivering positive outcomes for residents. Key Responsibilities * Manage complex and high-risk repair cases within statutory timescales. * Act as the main point of contact for residents throughout their repair journey. * Work closely with repairs teams, contractors and internal stakeholders to drive timely case resolution. * Maintain accurate records and compliance reporting. * Manage escalated cases involving health and safety risks, vulnerabilities and resident concerns. * Identify service improvements and support continuous improvement initiatives. About You * Experience managing complex repairs, complaints, escalations or customer cases. * Strong knowledge of repairs processes and case management. * Excellent communication, stakeholder management and problem-solving skills. * Highly organised, with the ability to manage competing priorities and deadlines. * Strong IT skills, including Microsoft Excel and housing management systems. * Empathetic, resilient and committed to delivering excellent customer service. Additional Information * Applications may close early due to high interest. * Assessment Centre will be held at Ealing Gateway on Monday 5th October. * We are committed to an inclusive recruitment process and welcome requests for reasonable adjustments