Income Collection Assistants

Location: Walsall – Hybrid Working Pay: £14.82 per hour PAYE Hours: 37 hours per week Contract: 3–6 months initially We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities. This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week. Key Responsibilities: * Managing income collection and debt recovery activities * Contacting customers regarding outstanding arrears * Negotiating payment arrangements and providing payment advice * Maintaining accurate case notes and financial records * Processing financial transactions and documentation * Monitoring and reviewing outstanding cases * Supporting a customer-focused finance service * Liaising with internal departments and external agencies where required Candidate Requirements: * Previous experience within credit control, debt collection or income recovery * Experience working within a financial administration environment * Strong communication and customer service skills * Ability to manage workloads and prioritise effectively * Good IT skills and experience using financial systems * Accurate record keeping and attention to detail * Understanding of confidentiality and data handling requirements Local government finance experience would be advantageous. Please apply with your updated CV