Customer operations manager

Reference: 60886Customer Operations/Reservations manager - Required for this niche, fast going travel business based in South London. They are looking for an experienced operations/Reservations manager from the travel industry to be hands on as well as lead and grow a team of 5 people. The role is hybrid, 3 days in the office, salary 40/50k plus bonus and benefitsCustomer operations/Reservations managers duties-You will be managing a team of 5, which has plans to expand, who look after the client from first enquiry until they arrive home. -The manager will look at workload, and where it comes from - by brand,by day, by the hour, by type of contact, and staff against the demand-Build and run the rota,-Set and publish service standards -Work closely with the technology team to help drive new technologies and improve process -Take personal ownership of escalations and complaints-Handle supplier failures, itinerary changes etc -Set individual targets, coach against them and hold people to them fairly and consistantlyCustomer operations/Reservations managers skills required-Travel industry experience is a must as a reservations team leader/manager, customer service manager or operations manager-Numerate and data driven-Practical experience of rotas, scheduling and capacity planning-Calim and credible when dealing with complaints-Experience with 1-2-1s, coaching etcAdditional information-Hybrid role, 3 days a week in a South London office-25 days holidays, pension and travel discountsIf you are interested in the above role please apply online or send you cv to quoting DT60886