Technical Support Officer (Trust Retail)

Company Description:Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK.

Please make sure you read the following details carefully before making any applications.

We provide a range of payments and commerce solutions, with market-leading technology and data insights.We offer innovative payment methods and cutting-edge technologies, with a truly global presence.

Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.Driving value for our clients and demonstrating genuine care for their success, is a core value of ours.

We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.Find out more at .Trust Payments have an exciting opportunity for a Technical Support Officer to join our Trust Retail team. Location: Onsite- Bournemouth, United Kingdom Salary: Competitive + BenefitsWorking Pattern:Office-based role with rotating shifts (currently 08:00-16:00 and 09:00-17:00).

Flexibility required as shifts may be scheduled between 07:00-22:00 based on business requirements (Flexible working patterns would be discussed and agreed with you should the need arise.)Training period: The successful candidate will work standard office hours (09:00-17:00) for an initial 2–3-week training period before transitioning to a shift-based schedule. How will you make an impact in this role?Join our growing Trust Retail team supporting cutting-edge EPOS and payment solutions.

You'll be the technical expert our customers rely on, providing second-line support and ensuring seamless integration of retail payment systems.What We Expect of You, Day To Day:Resolve technical issues via Zendesk (phone & email)Support customers with till systems, integrations, and merchant servicesManage escalations and liaise with banks and development partnersContribute to our 24/7 support model on rotationQualificationsEssential:1+ years in a technical support or similar roleExperience supporting customers via phone and email, including managing challenging situationsAbility to manage a busy workload in a fast-paced environmentStrong IT skills (Microsoft Office, Salesforce, CRM tools)Problem-solving skills with the ability to explain technical concepts clearlyExperience working in an ITIL environmentDesirable:Experience with Zendesk or similar ITSM toolsBackground in retail or payment servicesITIL Foundation qualificationBasic understanding of JavaScript/PHPKnowledge of payment systemsWe offer comprehensive benefits to support our team members and their families' well-being.Our robust benefits package includes (subject to local office benefits policy):Be part of a dynamic, market-leading Fintech experiencing rapid growthFlexible work arrangements tailored to role requirements and business needsComprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aidersExtensive leave provisions, encompassing annual, volunteering, and birthday allowancesProgressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leaveRobust compensation package, including pension scheme, healthcare plans, and life assuranceRegular corporate events fostering team cohesion and company cultureDiverse company culture and global working environmentContinuous professional development and career advancement opportunitiesOffer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Get a glimpse into the exciting world of Trust Payments through:Our Careers PageOur LinkedIn Life PagesNext Steps: Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly.

We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process. Additional Information:Trust Payments is an Equal Opportunities EmployerWe are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential.

We celebrate the differences that exist within our teams.

We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate.

We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone.

We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.  Automated Assessment NoticeTrust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions.

All decisions involve human oversight and comply with data protection legislation. xwzovoh

Candidates can request human review of any automated screening decisions. To submit your CV for this opportunity, please complete the application form and click 'Apply'  now.