Customer Service Advisor

Customer Service Advisor

Location: Warrington, on-site
Pay Rate: £14.87 - £16.36 per hour
Contract: Temporary to Permanent
Working Hours: Flexible shifts between 7am and 10pm, 7 days a week

The Role

We are recruiting Customer Service Advisors to join a busy team in Warrington. This is a temp-to-perm opportunity for people who enjoy speaking to customers, solving problems and taking ownership of queries.

We're particularly interested in candidates with experience in utilities, such as water, gas, electricity or broadband. If you've worked in a contact centre or customer service environment and know how to handle a range of customer enquiries, we'd like to hear from you.

We're looking for people who are confident communicators, think on their feet and can get to the bottom of an issue rather than simply following a script.

Key Responsibilities

• Handle inbound customer enquiries by phone and other communication channels.

• Resolve customer queries efficiently and professionally.

• Investigate issues and take ownership through to resolution.

• Explain products, services, billing and account information clearly.

• Update customer records and maintain accurate information.

• Manage challenging conversations calmly and professionally.

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