Operations Manager

TieTalent

ScreenedFull Time

Belfast, Northern Ireland

£70,000 - £80,000/annum

Posted 5 days ago

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About the role

Overview

TieTalent, Belfast, Northern Ireland, United Kingdom

We are seeking an experienced and dynamic Operations Manager to join our established care home group. This is an excellent opportunity for a passionate healthcare professional to drive quality improvement and operational excellence across multiple care homes in and around Belfast.

Job details

Job: 2428

Salary: £70,000 - £80,000 per annum + DoE, Car allowance, and Bonus

Location: Belfast Metropolitan Area

Type: Permanent

Responsibilities

Conduct comprehensive monthly Provider/Compliance visits for each care home, reviewing KPIs, service improvement plans, maintenance documentation, and environmental standards
Take ownership of care homes\' quality outcomes and performance within the group
Lead the standardisation of documentation and implementation of best practices
Participate in Governance Meetings and monthly Central Team meetings to present audit results
Effectively manage relationships with RQIA Inspectors, Local Authorities, and external professional colleagues
Maintain regular presence across all care homes, focusing support on underperforming locations
Develop and monitor action plans with Home Managers following internal audits and complaint investigations
Provide management coverage during Home Manager absences
Support Home Managers in delivering business outcomes, including sales and marketing initiatives
Assist in the development and implementation of care-related policies and procedures
Evaluate training statistics and organise/deliver training as required
Support and manage Home Managers through coaching, mentorship, and development
Conduct disciplinary hearings, appeals, and grievances as directed by Senior Regional Manager

Qualifications

Registered Nurse qualification (RGN/RMN)
Significant experience in care home management or quality assurance
Strong understanding of RQIA requirements and regulations

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management
Operations

Industries

Healthcare

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