French speaking Reservations Coordinator

FRENCH SELECTION (FS)

French speaking Reservations Coordinator

Location: London

Salary: circa £29,000 pa plus lunch voucher and great benefits

Ref: 4313RF1

To apply using our preferred format, please visit French Selection website, see website link below, go to the vacancies page, search job reference: 4313RF1

Website: www.french-selection.co.uk

A well-established luxury hotel chain with a presence throughout the UK and globally

Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations

The role:

- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.

- Process, confirm, amend and cancel reservations accurately within the reservation systems.

- Provide detailed information to guests regarding hotel services, room availability and rates.

- Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.

- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.

- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.

- Build positive relationships with guests and internal teams through clear, professional and courteous communication.

The candidate:

- Fluent in French (written and spoken ) essential

- Experience working in reservations / hospitality beneficial

- Customer service experience a plus

- Excellent communication skills with the ability to interact professionally

- Ability to prioritise and multitask

- must be able to work shift patterns

The salary: circa £29,000 pa plus lunch voucher and great benefits