Service Advisor

Service Advisor £30,500 Basic Salary rising to £31,500 once accredited Bury St Edmunds Permanent / Full Time Join a Busy Aftersales Team We’re currently recruiting for a Service Advisor to join a successful main dealership in the Bury St Edmunds area. This is a slightly different Service Advisor role, focused more on the behind-the-scenes coordination of the aftersales process rather than front-of-house customer interaction. You’ll be responsible for keeping customers updated throughout the repair process while working closely with the workshop team to ensure excellent communication and customer satisfaction. The Role * Liaising with customers regarding vehicle progress and repairs * Making outbound calls to update customers throughout the service process * Working closely with the workshop and technicians regarding ongoing jobs * Supporting the smooth running of the aftersales department * Ensuring customers receive a high level of service and communication * Assisting with bookings, updates and repair authorisations where required * Maintaining accurate records and updating internal systems What We’re Looking For * Previous experience within a Service Advisor or automotive aftersales role preferred * Strong communication and customer service skills * Organised and able to manage multiple tasks effectively * Ability to work well within a busy team environment * Professional and proactive approach * Motor trade experience essential What’s On Offer * £30,500 basic salary * Rising to £31,500 once accredited * Stable and supportive dealership environment * Long-term progression opportunities within aftersales This is an excellent opportunity for someone looking to develop their career within a busy dealership aftersales department. Apply today to find out more