Freight Operations Manager

Air Freight Operations Team Member

• Annual Salary: To be discussed
• Location: Redhill
• Job Type: Full-time

We are seeking a reliable and organised Air Freight Operations Team Member to join our team in Redhill. This role is ideal for someone with prior air freight experience who thrives in a dynamic, team-oriented environment and is committed to providing excellent customer service while ensuring smooth shipment operations.

Day-to-day of the role:

• Support the day-to-day air freight operation, ensuring shipments are handled accurately, efficiently, and to a high standard.
• Assist with import and export shipment files from booking through to completion, keeping systems and records up to date.
• Communicate with customers, airlines, overseas agents, suppliers, and internal teams to obtain and provide shipment updates.
• Prepare, check, and process air freight documentation in line with customer requirements, company procedures, and compliance standards.
• Monitor shipment milestones and follow up on any delays, issues, or missing information.
• Respond to customer queries professionally and escalate more complex issues to senior team members where required.
• Request rates, support quotations, and assist with booking arrangements when needed.
• Check supplier invoices, costs, and shipment charges, raising any discrepancies ...