operations team leader

Operations team leader  - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great industry leading benefits. They are looking for an experienced operations team leader, with a strong background in Asia to be hands on as well as managing a small, growing team. A luxury travel industry background is a must, fantastic knowledge of South East Asia and Japan. 

Operations team leaders duties
-This is a hands on role, do the day to day duties of an operations person as well as managing a small team
-Dealing with new luxury bookings which  are within South East Asia and Japan..
-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls, if clients have any issues whilst on their holiday

Operations team leaders skills required
-Someone who has at least 2-3 years experience in a similar operations position for a luxury tour operator with some team management experience 
-An Asia expert is essential 
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC's and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken
-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences

If you are interested in the above role please apply online or send your cv to (url removed) quoting DT61063