AOG Operations Coordinator

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area. Working Hours: 4 on / 4 off, shift pattern: (Apply online only) On offer: * An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics * Genuine opportunities to grow within the business with a clear path to team leadership and supported by an award-winning team * Opportunity to grow expertise through ongoing coaching, training and development sessions * An attractive salary of £39K which includes £2,100 shift allowance * Healthcare Cash Plan, including dental and vision * Incremental holidays based on length of service, with an additional day off for your birthday * Contributory pension scheme * Life assurance * Free onsite parking Main Purpose of the Role: The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import / export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Duties and Responsibilities: * Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. * Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. * Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. * Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. * Ensure compliance with all statutory aviation requirements, health and safety policies, and the company’s Quality Management System. * Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business. To be Considered: * Proven experience in AOG / Import / Export * Thrives in a fast-paced, customer-driven environment. * Has strong organisational, communication, and problem-solving skills. * Demonstrates a solid understanding of UK customs law and procedures. * Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). * Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. * Ideally has Dangerous Goods compliance certification. * Can work independently, using their initiative to assess data and propose solutions. For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry