Courier Coordinator

Position: Courier Coordinator

Location: Chandlers Ford, Southampton |

Salary: £28,000 + Benefits

Monday to Friday

Are you currently working within the courier, parcels, express, or logistics sector and looking for your next challenge?

We're recruiting for a Courier Coordinator to join a well-established international courier and logistics provider. This is a fantastic opportunity for someone with experience in domestic and international courier operations who enjoys working in a fast-paced environment and delivering excellent customer service.

The Role

As a Courier Coordinator, you'll play a key role in ensuring shipments move smoothly through the network while providing first-class support to customers. You'll be responsible for managing delivery exceptions, liaising with carriers, updating shipment information, and supporting the operations team with a range of transport bookings.

Key Responsibilities

* Managing courier delivery exceptions and resolving service issues with carriers.

* Communicating updates and solutions directly to customers.

* Updating Proof of Delivery (POD) information for pallet deliveries.

* Booking pallet shipments through carrier portals.

* Assisting the operations team with:

* Domestic parcel shipments

* International courier bookings

* Same-day and dedicated vehicle movements

* Monitoring shipment progress using internal systems and carrier portals.

* Providing administrative support using Microsoft Excel, Word, and internal logistics systems.

* Occasionally supporting collection activity by van when operationally required.

Requirements

* Previous experience within courier, parcel, express, or logistics operations.

* Strong customer service skills.

* Experience dealing with domestic and/or international courier shipments.

* Full UK Driving Licence.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy