Motor Claims Handler

Job Description

hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.

\n

Description

\n

No prior experience is necessary, as training will be provided. 

\n

You’ll be based in our Norwich office with the opportunity for hybrid working, once you’ve reached competency. We pride ourselves on supporting employees with their development, offering varying progression opportunities.

\n

Responsibilities

\n

As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.

\n

You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.

\n

Qualifications

\n

\n
• Strong attention to detail

\n

• Proactive, organised and effective time management

\n

• Diligent written and verbal communication skills

\n

• Active listening and empathy managing calls

\n

• Decisive decision making

\n

• Enthusiastic, determined and target driven to achieve results individually and as part of a team

\n

• Willingness to learn and ask questions to support in own development

\n

• Computer Literate

\n\n

Core Benefits

\n

\n
• 25 days holiday plus Bank Holidays and Wellbeing time

\n

• Option to buy/sell holiday

\n

• \nMonday-Friday working week\n

\n

• \nHybrid working (once reached competency)\n

\n

• \nSmart casual dress code\n

\n

• \nPension Scheme\n

\n

• \nProgression opportunities\n

\n

• \nAnnual Awards Night\n

\n

• \nCharity fundraising events (in office)\n

\n

• \nAnnual performance related salary review\n

\n

• \nAccess to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams\n

\n

• \nFree yearly eye test\n

\n

• \nGroup Life Assurance & Income Protection\n

\n

• \nPrivate Medical Insurance (optional)\n

\n

• \nEmployee Assistance Program (EAP)\n

\n

• \nVolunteers Week\n

\n\n

The opportunity to opt into the following flexible benefits (at a cost to you):

\n

\n
• \nCycle to work scheme\n

\n

• \nCritical illness insurance\n

\n

• \nDental insurance\n

\n

• \nHealth screening\n

\n

• \nTravel insurance\n

\n

• \nHome technology\n

\n

• \nShare save scheme\n

\n

• \nGive as you earn\n

\n