Customer Service Manager

Account Manager
Location: Hybrid, with regular office attendance
Salary: £28,000 – £35,000 + up to 5% performance bonus
Job Type: Permanent, Full-time
Syntech Recruitment are recruiting an Account Manager for a growing technical services business.
You’ll manage an assigned portfolio of B2B customers across the UK and report to the Customer Relationship Manager. This is a relationship role, not a sales role, so there are no targets, pipeline or commission. Any sales opportunities you identify are handed to the Sales team.
Benefits

*

£28,000 – £35,000

*

Up to 5% performance bonus

*

Hybrid working

*

Mileage and travel expenses paid

*

Standard company benefits

Account Manager Responsibilities

*

Planned contact with key stakeholders across your customer portfolio

*

Map stakeholders at each customer: operations, engineering, quality, procurement and management

*

Coordinate and attend customer business reviews; record actions and follow them through

*

Monitor customer health; escalate concerns, risks and revenue at risk

*

Track recurring customer requirements and follow up missed or delayed work

*

Identify growth opportunities and hand them to the relevant Sales owner

*

Maintain accurate customer records in HubSpot

*

Occasional customer site visits

Account Manager Requirements

*

B2B customer engagement experience, ideally in a technical or service organisation

*

Account management, customer success or customer relationship support background

*

CRM experience; HubSpot desirable

*

Strong organisation and attention to detail

*

Confident preparing and presenting at customer reviews

*

ISO-accredited environment experience desirable

*

Microsoft Office

*

GCSEs (or equivalent) including English and Maths

Apply today.
Applicants must have the right to work in the UK.
Syntech Recruitment Limited is acting as an Employment Agency in relation to this vacancy.
By applying for this role, you consent to Syntech Recruitment Limited processing your personal data for recruitment purposes, including sharing it with the client where relevant to your application.
INDT