AI & CX Experience Designer (Midweight)

AI & CX Experience Designer | London (Hybrid) | Permanent, Full-Time | £50k-£60k |

About the Company
Our client is an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. They're a team of 60 people, split between London and the US.

The Role
We're recruiting for a curious, hands-on AI & CX Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences.

This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They're not looking for someone who just uses AI to work faster. They want someone who has built AI workflows for real teams or businesses and treats AI as a genuine creative and thinking partner.

One week that might mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed briefs, with support and collaboration from the wider team.

Our client is a team of proactive problem solvers, constantly...