Senior Account Manager

Company descriptionWe work with science-led clients to launch and develop health brands for sustained growth. We do this by creating digital-first experiences that respond to the real needs of consumers, patients and health professionals.Human needs, illuminated by data, so brands show up when and where they can be truly valuable.We call this People Powered Health.We are a generous, idealistic, and uniquely qualified team across data, strategy, science, creative, UX, media and client service. We work with health brands to deliver business impact through brilliant brand experiences, from brand campaigns to digital products and services. We use digital and emerging technologies to help brands build deeper connections with their audiences, connect ecosystems and disrupt traditional marketing.As part of Publicis Health, our team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and sister agencies in London and around the world. Learn more at digitashealthldn.com.ResponsibilitiesSenior Account ManagerBuilds on Account Manager experience, taking on elements of Account Director responsibilityUses previous project experience to make informed client recommendations and proactively solve challengesDemonstrates strong understanding of the client’s business to contribute to and critically assess contentConfident in leading more strategic client conversations independentlyAccount ManagementPartner with Project Managers to deliver projects on time, within budget and scopeDevelop strong knowledge of client marketing strategiesIdentify opportunities for account growth through cross-sell and upsellLead client meetings and drive client agendaOwn delivery of high-quality client outputsContribute to brand planning and the creative process in line with strategyProject & Resource ManagementUnderstand resource planning and support accurate allocation of team resourcesWork closely with Project Managers to align on delivery requirementsFinancial ManagementAgree budgets, scope and timelines with clients and internal teamsOversee financial reporting, including trackers for fees and out-of-pocket costsManage purchase orders, invoicing and SOW reconciliationEnsure timely timesheet completion and approval for billingClient & Stakeholder ManagementOwn day-to-day client relationshipsManage stakeholders at all levelsAnticipate risks and challenges, escalating where neededQualificationsProven experience delivering change management programmesStrong relationship management skills, with the ability to engage stakeholders across multiple geographies and at all levelsEffective people manager with line management experienceExperience managing the full project life cycleStrong commercial acumen, including financial and budget managementAbility to identify and drive growth opportunities within accountsSolid understanding of marketing principles and integrated communicationsPrior experience working within an agency environmentSkills & CapabilitiesExcellent communication and stakeholder management skillsConfident working with and influencing senior stakeholdersStrong negotiation and influencing abilities across internal and external teams, both regionally and globallyAbility to identify continuous improvement opportunities using data-led insightsSkilled in building and maintaining relationships across all levels of an organisationDesirableExperience working with global clients and geographically dispersed teamsKnowledge of the healthcare and pharmaceutical marketFamiliarity with PHCG offerings and toolsAdditional informationDigitas Health offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:ð Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).Publicis Groupe works primarily from the office or our clients' office four days per week.At Digitas Health, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.