Guest Services Manager

Guest Services Manager - London | Temporary Opportunity paying weekly We're looking for an experienced Guest Services Manager to join a stylish hotel in London on an interim basis. This is a fantastic opportunity for a confident hospitality professional with strong leadership skills to support the Front Office Manager, lead the team and make a real impact on the guest experience. Why apply for this Guest Services Manager role? Because you'll have the opportunity to step into a leadership position while enjoying: From £15 per hour, depending on experience Weekly pay - paid every Friday 40+ hours per week available Minimum 4-week assignment, with potential for longer Potential opportunity to move into a permanent position The chance to build your London hotel experience Key Responsibilities: You'll play a key role in maintaining high service standards and supporting the team across the hotel. Support the Front Office Manager with the smooth running of daily operations Lead the Reception team and ensure a seamless guest journey from arrival to departure Deliver warm, professional and personalised guest interactions Handle guest feedback, complaints and service recovery with confidence and empathy Monitor service standards across Reception and lobby areas Work closely with Housekeeping, Maintenance and F&B teams to ensure operational efficiency Coach, support and motivate team members through on-shift leadership Maintain accurate guest profiles, reporting and operational processes Represent the Hotel professionally while delivering an exceptional guest experience What we're looking for: We're looking for a proactive and confident hospitality professional who can lead by example. Minimum 2 years' guest service experience within the hotel industry Previous London hotel experience is desirable Strong leadership skills with the ability to motivate and support a team Excellent attention to detail and a genuine focus on guest satisfaction Essential Opera Cloud and Marriott brand experience Immediately available with no notice period or pre-booked holidays Must have the right to work in the UKIf you're ready to take your next step as a Guest Services Manager in London, with the opportunity to gain valuable experience and potentially secure a permanent position, we'd love to hear from you. Apply now and take the next step in your hospitality career. Job Number │ GSMLON / INDFOH Location │ London Role │ Guest Services Manager Platinum Recruitment is acting as an Employment Business in relation to this vacancy