Check-in Agent

Job Description:

Overview
We are recruiting for Check-In Agents to join a busy and fast-paced operation at London Gatwick Airport. We require fully flexible candidates available to work early and late shifts across the week. As a Check-In Agent you will be the first point of contact for passengers, playing a vital role in ensuring a smooth and positive airport experience from the moment they arrive.

Duties

* Greet passengers warmly and assist them through the check-in process efficiently and professionally

* Verify travel documentation including passports, visas and boarding requirements

* Process baggage — weighing, tagging and handling excess baggage charges where applicable

* Issue boarding passes and provide passengers with accurate flight and gate information

* Assist passengers with special requirements including unaccompanied minors, wheelchair assistance and medical cases

* Support gate duties including scanning boarding passes and managing final passenger counts

* Communicate effectively with airline operations and ground handling teams to ensure on-time departures

* Handle passenger queries, complaints and irregular situations calmly and professionally

Requirements

* Previous experience in a customer-facing role is preferred — airport, retail, hospitality or similar

* Excellent communication skills with a professional and approachable manner

* Ability to remain calm and composed under pressure in a fast-paced environment

* Smart, presentable appearance at all times

* Full flexibility to work early and late shifts including weekends

* Must have the right to work in the UK — British passport or valid share code required

* Must be able to provide a full 5-year checkable employment history

* Must have a clean criminal record to pass Gatwick Airport security vetting

Job Type: Full-time

Work Location: In person