Operations Specialist

Operations Specialist - Surrey

A luxury travel operator in Surrey is looking for an Operations Specialist ( Reservations team ) with recent experience in after sales, operations or customer relations within Travel. You will join a close-knit, collaborative team in a business that has grown hugely over the last two years, and you will be one of the go-to people for every booking once it has been made. If you are calm under pressure, love solving problems, and want to work for a company that still rewards its team with a free holiday every year, this could be the one for you.

Operations Specialist - What will I be doing?

You will look after bookings once they have been made. That covers everything from amendments, upgrades and rebookings to cancellations and refunds. You will also add flights to bookings and manage flight schedule changes on Amadeus.

You will have your own phone queue for existing bookings and help manage the team inbox, so this is a busy, people-facing role, not a back office admin job. You will help with customer relations, call guests when they get home to hear how their holiday went, and cover sales calls from time to time. When things change at short notice, you will help the team rebook and keep guests and agents informed.

Operations Specialist - What experience do I need?

• Recent travel industry experience in reservations...