Global Laboratory Manager

We exist to create positive change for people and the planet. Join us and make a difference too!Vacancy: Global Laboratory ManagerLocation: Hemel Hempstead, HertfordshireWork Pattern: Monday–Friday | 36 hours per weekFor over 125 years, BSI has helped shape safer products, better systems and a more resilient world. As we celebrate this milestone, we’re continuing to invest in our people, our laboratories and our technical capabilities and we’re now looking for a Global Laboratory Manager to join us in our Hemel Hempstead testing laboratory.About the Role:The Global Laboratory Manager is responsible for the operational leadership, performance, and strategic development of the Hemel Hempstead laboratory, operating under ISO 17025.This role combines day-to-day accountability for delivery with a forward-looking strategic focus, ensuring the laboratory operates efficiently, meets commercial targets, maintains high-quality standards, and evolves to support future business needs.The role leads local operations while contributing to global alignment, standardisation, and capability growth across the laboratory network.You’ll be a key presence and driving force across the laboratory, providing support, direction and improvement across lab operations and compliance.Key Responsibilities:Operational LeadershipLead the safe, efficient and profitable delivery of laboratory operations, ensuring excellent customer outcomes, effective resource planning and operational resilience.Financial & Commercial PerformanceOwn laboratory financial performance through effective budget management, resource utilisation and operational efficiency, while supporting business growth.People & CultureCreate an engaged, high-performing team through coaching, performance management, succession planning and continuous professional development.Quality & ComplianceMaintain exceptional quality standards through ISO 17025 compliance, audit readiness, robust governance and a right-first-time culture.Operational ImprovementIdentify opportunities to improve productivity, standardise processes, implement best practice and support digital transformation across laboratory operations.Stakeholder & Customer LeadershipDevelop trusted partnerships with customers, 3rd party labs, commercial teams and technical specialists to ensure outstanding service delivery and future growth.Candidate Requirements:Degree, HNC, HND or equivalent technical qualificationSignificant experience leading a laboratory or operational testing environmentStrong understanding of ISO 17025 and quality management systemsProven ability to manage financial performance (budget & margin)Experience leading teams and developing organisational capabilityStrong stakeholder management and influencing skillsSolid understanding of testing, certification, and industry standardsCommercial awareness and ability to balance cost, quality, and deliveryExperience driving process improvements and operational efficiencyConfident in data-driven decision-making and performance reportingBSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of Annual Bonus, Contribution Based Pension, Private Healthcare, 27 Days Annual Leave + Bank Holidays, Income Protection & Life Assurance.D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.If you require any reasonable accommodation to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.About UsBSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.SummaryLocation: Hemel HempsteadType: Full time