Self Employed Customer Verification Officer (Field Based)

Self Employed Customer Verification Officer - Darlington

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Day rate £135, Full-time/Part-time. Commission structure in place.
Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK's fastest-growing and most ambitious debt purchase and resolution organisations.
About the Role
Are you confident, resilient, and great with people?
We are expanding our field network of self-employed Customer Verification Officers to support reconnection activity across utilities and financial services sectors.

Build and maintain strong relationships with customers, ensuring their needs are met and any issues are resolved.
Engage actively in asset collection and inspection to ensure smooth operations.
Perform technical tasks such as taking meter readings to ensure compliance with company standards.
Facilitate effective communication by reconnecting customers with clients.
Streamline billing processes by efficiently setting up direct debits.
Address outstanding balances with persistence to ensure accurate reconciliation.

Excellent communication skills and a genuine enjoyment of interacting directly with customers are essential
Precision and a keen attention to detail are important
Strong listening abilities that make customers feel valued and understood are required
Maintaining confidentiality is a natural skill for you
Proficiency in understanding the functionality of mobile applications is necessary
Resilience and the ability to recover from challenges are expected
Effective task prioritization and multitasking skills are important

You must be comfortable with a physically active role and able to meet the mobility requirements of daily field work.
Pay & Hours
Part-time or Full-time
£135 based on an 8-hour shift (can be pro-rata depending on availability)
Daily bonus structure based on verified outcomes and activity, OTE potential
Flexible scheduling between Monday-Friday: 8am-8pm, Saturday: 8am-4pm
Work allocated locally where possible
Please note: This is a self-employed position and mileage is not covered.

Our Recruitment Process
We operate a 2-stage interview process :
Stage 1 - Screening interview with the Recruitment Team
Stage 2 - Interview with the Regional Manager
Both stages may include competency-based questions .
If your plans change, please use the link from Indeed to reschedule your interview. xwzovoh Thank you!
If you are successful upon application, you will be required to attend an online induction and field training.
Who This Role Suits
This role is ideal for individuals who:
Enjoy being out and about rather than desk-based
Are confident working independently
Thrive in people-facing roles
Want flexibility with earning potential
Are comfortable handling sometimes challenging conversations
If you're proactive, professional and ready for a role where no two days are the same, we'd love to hear from you!