eClinical Support and Implementation Engineer Level 1 & Level 3 (Various Locations)

eClinical Support and Implementation Engineer (Level 1 & Level 3)

Who We Are

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

Description

Location: Craigavon Headquarters (Northern Ireland), North-West (Northern Ireland) or Charnwood (Loughborough, England)

Hours: 37.5 hours per week

Business Unit: Clinical Technologies

Open To: Internal & External Candidates

Ref No: HRJOB11682

Salary: Competitive

The Opportunity

At Almac Clinical Technologies, we are seeking both Level 1 and Level 3 eClinical Support and Implementation Engineers to join our team. These roles offer the opportunity to work on innovative eClinical solutions, with a focus on eCOA and eConsent solutions, that support global clinical trials and improve patient experiences. Depending on your experience level, you will be appointed at either Level 1 or Level 3, reflecting your technical expertise, breadth of responsibility and experience in supporting and delivering eClinical solutions, specifically eCOA and eConsent.

“Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group. Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac – Almac”

What You Will Be Doing

• Supporting and maintaining customer-facing eClinical systems, including eCOA and eConsent.
• Configuring and implementing eClinical solutions in line with customer requirements, with a focus on eCOA and eConsent.
• Performing system testing and supporting user acceptance testing activities.
• Investigating, troubleshooting and resolving system issues and service requests.
• Gathering, analysing and documenting system requirements.
• Collaborating with customers and cross‑functional teams to deliver project objectives.
• Coding configuration and data update scripts where required.
• Contributing to risk identification and mitigation throughout project delivery.
• Maintaining accurate project and system documentation.
• Participating in an on‑call rota to provide emergency support when required.

What You Need To Be Successful

Essential Criteria – Level 1

• Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full‑time employment in the UK.
• Degree in Computer Science or a related discipline, or equivalent.
• Experience supporting and implementing software solutions.
• Familiarity with SQL/PL‑SQL or similar database technologies.
• Understanding of software development lifecycle methodologies (Waterfall and/or Agile).
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and problem‑solving skills.

Essential Criteria – Level 3

• Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full‑time employment in the UK.
• Degree in Computer Science or a related discipline, or equivalent.
• Significant experience implementing, delivering and supporting eClinical software solutions, specifically eCOA and eConsent.
• Strong technical expertise in system configuration, requirements gathering and customer‑facing solution delivery for eCOA and eConsent systems.
• Proven ability to lead requirements discussions and provide technical guidance.
• Experience managing complex projects and customer relationships.
• Excellent analytical, communication and stakeholder management skills.