Client Services Administrator

Role: Client Services Administrator Location: Glasgow (Hybrid) Salary: £26,000 per annum Job Type: Full Time | Permanent Looking for a role where accuracy, organisation and attention to detail are genuinely valued? Do you enjoy working in a fast-paced administrative environment where no two days are quite the same? If you're someone who thrives on managing deadlines, enjoys working as part of a collaborative team and takes pride in delivering an excellent service, this could be the opportunity you've been looking for. We're working with a well-established professional services business that is looking to add a new member to its specialist operations team based in Glasgow. This is a fantastic opportunity to join a supportive organisation that invests in training, career development and long-term progression, while offering a hybrid working environment and an excellent benefits package. The Role Working within a specialist case handling team, you will be responsible for managing a portfolio of administrative matters from instruction through to completion, ensuring all work is completed accurately and within strict deadlines. Key responsibilities include: • Receiving and acknowledging client instructions. • Opening and maintaining cases on the internal case management system. • Preparing and issuing relevant documentation where required. • Coordinating external suppliers and third parties when necessary. • Preparing and submitting documentation in line with established processes. • Producing accurate client quotations and cost calculations. • Maintaining accurate electronic records throughout each case. • Monitoring and managing deadlines to ensure service level agreements are met. • Communicating with clients via email and other communication channels. • Keeping up to date with procedural changes and internal working practices. • Working closely with colleagues and internal stakeholders to ensure an exceptional client experience. Essential Skills & Experience • Previous administration or case handling experience within a professional services or client-focused environment. • Excellent organisational and prioritisation skills. • Strong attention to detail with the ability to complete repetitive tasks accurately. • Confident working to multiple deadlines in a fast-paced environment. • Excellent written communication skills. • High level of computer literacy across Microsoft Office and other business systems. • Comfortable working independently while contributing to a collaborative team. • A proactive approach with a willingness to learn new processes. • Experience providing high levels of client service. The Ideal Candidate Will Also • Be adaptable and able to work with colleagues from a variety of backgrounds. • Have strong problem-solving skills. • Take ownership of their workload and manage priorities effectively. • Enjoy working within a structured environment where accuracy is essential. What's On Offer • Salary of £26,000 per annum. • 25 days annual leave plus bank holidays. • Annual salary review. • Employer pension contribution. • Enhanced family leave. • Career development and study support. • Employee wellbeing initiatives. • A collaborative team culture with genuine opportunities for long-term development