Customer Journey Manager (BA

Role : Customer Journey Manager (Business Analyst) Location: -London, UK Type of Job: Contract (6 Months) Mode of work: Hybrid –3 Days on site in a week Role Overview The Customer Journey Manager (CJM) is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience. Key Interactions Product Owners, Engineers, Integrators Platform Leads (BPL / TPL) Business Stakeholders / SMEs CJMs provide inputs and outputs used by delivery teams for planning and execution Required Skills & Experience Strong experience working in Banking and Payment sector Strong experience in Customer Journey / Business Analysis / Product roles Proven ability to design end-to-end customer journeys Experience working in Agile (Scrum / SAFe) environments Strong stakeholder management and communication skills Ability to translate business needs into technical delivery inputs Experience in Banking / Financial Services (preferred)