Technical Account Manager

Join a team rewriting the rules of observability. 
A platform at the bleeding edge, empowering businesses to understand and act on their data through better observability, all in real time. Innovation removes the need for unnecessary indexing, cutting costs and complexity. Truly end to end, the platform encompasses everything; from logs to metrics, traces to security events all with a cost reduction of up to 70%.
Here is where you step in. You’re a seasoned, technically minded TAM, ready to become the go to expert for customers. They’ve signed the dotted line and now need you to show them how excellent the tools are. You’ll guide them on the full implementation, taking them seamlessly through the post sales journey into a fully fledged platform believer!
You’ll engage and manage all things product from software engineers to the C-suite, building lasting relationships and help clients unlock maximum value from their data. This could be anything from onboarding complex systems, tackling integration challenges or leading technical sessions that showcase just quite how brilliant this product is.
This is a high-impact role that demands serious technical firepower. You’ll need deep experience with Cloud native tooling, hands-on knowledge of observability tools e.g. Grafana, DataDog or Splunk, and the ability to troubleshoot containerised environments like a pro. You have the technical knowledge and the confidence to convey this to whoever needs to hear it.
A high impact role, this company is built on its people. Smart individuals who can make an impact, those who think, see and do with a customer obsessed mindset. Clear communicators, who can bring the technical skills to customers crying out for help. This is a position where your work will make a real difference to the customers you work with. Truly enabling businesses to be better with a great product.
The team is based in London, with two office days weekly for collaboration, planning and knowledge sharing. On offer is a high growth environment, with an international organisation with a realistic IPO on the horizon. You’ll be rewarded with bonus, healthcare and stock options: money that could change your life.
To find out more, reach out for more details.