Aftercare Coordinator

Aftercare Coordinator

Contract: 12-month Fixed-Term Contract

Salary - £27,982
Department: Development

Role Purpose

We are seeking an organised, proactive and customer-focused Aftercare Coordinator to join our Development team on a 12-month fixed-term contract.

The successful candidate will play a key role in delivering an excellent aftercare service to customers living in newly built homes, ensuring that defects are managed effectively and resolved within agreed timescales.

Acting as the first point of contact for defects reported during the 12-month defects liability period, you will work closely with customers, contractors and internal teams to coordinate remedial works and ensure a positive customer experience.

You will be responsible for managing the defects process, coordinating appointments, monitoring progress, maintaining accurate records and identifying opportunities to improve service delivery.

Working Arrangements

The organisation operates an agile working approach, with regular opportunities for team collaboration within the office.

The role will require regular attendance at designated office locations throughout the working week, alongside flexibility to travel between sites and offices to meet business requirements. Candidates should therefore be based within a reasonable commuting distance and a...