Service Manager

We’re looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise. What You’ll Do * Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability * Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction * Manage technical escalations, resolving complex issues quickly and professionally * Oversee installation projects nationwide, ensuring deadlines and installation targets are met. * Allocate workloads and prioritise jobs to maximise responsiveness and uptime * Identify trends, recurring issues and opportunities for continuous improvement * Work closely with customers and internal stakeholders to deliver a best-in-class service * Deliver training and upskilling across the team * Track performance metrics and use data to improve service delivery Requirements * Proven experience in field service engineering, with demonstrable leadership experience * Commercially aware, customer-focused and solutions-driven * Confident managing escalations and high-pressure situations * Strong organisational, communication and problem-solving skills * Experience with service systems (CRM/ERP) and performance reporting * Engineering degree or equivalent (Electrical/Mechanical preferred) Why Join * High-impact leadership role with real ownership * Opportunity to shape and improve service operations * Work in a fast-paced, customer-focused environment Benefits * £(phone number removed) Basic * Based in Worcester with occasional travel to sites. * Car / Allowance * Company Bonuses