Operations Manager

Our client is seeking an experienced Operations Manager to take responsibility for the day-to-day operational management of a high-profile mixed-use estate, ensuring the environment is maintained to an exceptional standard for occupiers, visitors, and stakeholders. This is a hands-on leadership role focused on delivering first-class soft services operations across a busy and customer-focused estate environment. The salary on offer for this role is up to £68,000 plus a competitive benefits package. The successful candidate will oversee all soft services provisions including security, cleaning, reception, concierge, and landscaping, working closely with specialist service partners to ensure consistently high standards are achieved across the estate. You will be responsible for monitoring contractor performance against agreed service levels and KPIs, managing operational reporting, approving invoices and purchase orders, and supporting the ongoing improvement of operational processes and customer experience initiatives. Working closely with wider property, residential, and engineering teams, you will play a key role in maintaining compliance across all communal and public areas, ensuring health & safety standards, statutory obligations, and risk management procedures are effectively implemented and monitored. The role will involve regular estate inspections, incident management, oversight of security operations, and ensuring all contractors operate in line with company policies and environmental objectives. The position will also support events and occupier activities across the estate, requiring excellent communication and stakeholder management skills, alongside the ability to manage multiple priorities within a fast-paced operational environment. A strong focus on service excellence, ESG initiatives, and continuous improvement is essential. Candidates should demonstrate previous experience managing soft services operations within a large commercial property, mixed-use development, retail destination, or similarly busy public-facing environment. You will have experience managing outsourced service partners, overseeing operational budgets, and maintaining detailed compliance and reporting systems. Strong leadership, organisational, and communication skills are essential, along with the ability to work proactively and respond effectively to operational challenges. A NEBOSH qualification or equivalent health & safety certification is required for this role. Experience within property management, commercial real estate, or retail environments would be highly advantageous as well