Service Coordinator

Service Coordinator Maintenance & Facilities Management Contractor 3D Personnel are looking for an organised and proactive Service Coordinator to join a Maintenance & Facilities Management Contractor. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating engineers to ensure works are completed efficiently and on schedule. This position would suit someone with experience as a Service Coordinator, Scheduler, Maintenance Planner, Maintenance Administrator, Helpdesk Coordinator, or Customer Service Administrator within a Maintenance or FM environment. Key Responsibilities * Scheduling appointments and reactive maintenance works for engineers and service teams * Coordinating daily workloads and updating schedules in real time * Handling inbound and outbound calls with customers, tenants, contractors, and engineers * Liaising between customers and engineers to ensure smooth communication throughout works * Raising and managing service jobs through the company system * Monitoring progress of ongoing works and ensuring updates are provided to customers * Prioritising urgent and emergency maintenance requests * Maintaining accurate records, job notes, and service documentation * Supporting the operations team with general administrative duties Requirements * Strong communication and customer service skills * Excellent organisational and time management abilities * Ability to multitask and work under pressure in a busy environment * Confident using Microsoft Office and scheduling systems * Previous experience within maintenance, facilities management, property services, or scheduling is preferred but not essential * Positive attitude and willingness to learn