Benefits Officer

We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team. You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents. This is a fully remote position with an immediate start available. 📌 Key Responsibilities * Assess and process claims for Housing Benefit and Council Tax Reduction * Administer Discretionary Financial Support schemes, including Homeless Prevention Grants * Ensure all work is completed in line with relevant legislation and local policies * Maintain accurate records and case notes on the system * Calculate entitlements and verify supporting documentation * Handle customer queries across multiple channels (phone, email, written correspondence) * Work to performance targets and turnaround times ✅ Requirements * Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims * Strong working knowledge of relevant Benefits legislation and procedures * Experience using Northgate / NEC Revenues & Benefits system (essential) * Ability to manage a high-volume caseload accurately and efficiently * Strong numerical and analytical skills * Excellent communication skills with the ability to engage diverse customers