Travel Operations & Reservations Executive

Platinum Travel Recruitment are seeking an experienced Operations & Reservations Consultant to join a fabulous and forward thinking travel company. This is an exciting opportunity ideal for an experienced travel professional from a tour operator background seeking progression with a dynamic travel company. Operations & Reservations Consultant - Duties: * You will sit within the Sales & Service function, working a defined portfolio of trade accounts alongside our clients ground operations. * Build quotations from current contracted rates for Kenya and Tanzania. * Produce quotations and itineraries across East Africa. * Handle passenger names, travel dates, room configurations, dietary and mobility notes, flight times, special requests. * Offering a cutting edge customer service. * Build relationships and get to know your accounts and client profile. * Up selling travel extras such as accommodation upgrades, extra nights, private vehicle, the conservancy over the busy park, the balloon safari, the beach extension to enhance client experience. * Build and maintain genuine expertise in East African safari product, camps and lodges, conservancies and national parks, seasonality, migration timing, internal air routes and road transfer realities. * Keep current on entry requirements, health advisories, park fee changes and airline schedules. * Take part in familiarisation trips, supplier training and product sessions to increase knowledge. Operations & Reservations Consultant - Essential Requirements: * Experience in travel sales, tour operating or destination management, with a track record of hitting targets. * Comfort with reservation systems, quoting tools and spreadsheets, and the appetite to adopt new technology as we invest in it. * First-hand knowledge of East Africa — Kenya, Tanzania, Uganda and/or Rwanda, through travel or previous employment ideal but not essential. East Africa Operations & Reservations Consultant - Benefits: * Established and forward thinking travel company in which you can grow your career * Active investment in systems and tooling to remove admin and let you sell. * Performance-related incentives * Familiarisation travel to the destinations you sell. * Pension * Career development * Supportive team * Plus many more benefits. Locations ideal for this role includes: Kingsbury, Barnet, Eastcote, Stanmore, Harrow, Ruislip, Pinner, Northolt and Wembley