Customer Success Co-ordinator

The role

Our client, a respected manufacturer, is looking for an experienced Customer Success Coordinator to join its UK Customer Operations team. Working alongside Area Account Managers, you will look after customers from first enquiry through to installation and beyond, making sure they get the most from the products and services.

Key duties

Managing capital equipment enquiries from first contact through to after installation
Administering service contracts
Handling inbound customer calls and resolving issues, keeping a 90% monthly answer rate
Making on-boarding and satisfaction calls and following up on feedback
Managing complaints in Salesforce through to resolution
Holding regular catch-ups and order reviews with Account Managers and project engineers
Keeping customer and order data accurate in Salesforce and Oracle
Spotting sales opportunities for new equipment and aftermarket products
Processing aftermarket orders and writing a short monthly report
About you

Proven customer service experience, ideally B2B
Strong time management, organisation and attention to detail
Excellent written and verbal communication
Experience in sales support, internal account management or project coordination, with CRM / ERP systems such as Salesforce or Oracle
A proactive, “can do” attitude with a willingness to take ownership and embrace change
A customer service qualification is desirable
What’s on offer

Salary of £29,000 to £34,000 depending on experience
Permanent position with a stable employer
Hybrid working - office-based for the first 12 weeks, then one office day a week
Finish at 16:30 on Fridays
Full training and shadowing in your first three months, with regular reviews and clear progression