Customer Support Executive

A successful cruise company are looking for a Customer Support Executive to join their team. You'll provide post-booking support to customers, handling enquiries, resolving issues, liaising with suppliers, and ensuring an exceptional customer experience from booking through to travel. The role comes with a salary of £26,100 and is fully remote.

Customer Support Executive responsibilities:

Manage customer enquiries via phone, email and social media
Assist with post-booking amendments and customer service queries
Process customer and supplier emails accurately and efficiently
Chase overdue balances and action booking cancellations where required
Deliver outstanding service in line with company standards
Support the wider business as needeCustomer Support Executive requirements:

Previous travel industry experience
Strong customer service and communication skills
Highly organised with excellent attention to detail
Positive, proactive and solution-focused approach
Good computer literacy and administration skills
Knowledge of the cruise and travel sector preferredAdditional information:

Home-based role
20 days holiday
Retail discount platform
Pension, Cycle to Work, Car Leasing & Holiday Buy Back schemes
EAP & wellbeing support
Annual company conference
Fam trips and ship visits
Full-time, 37.5 hours per week
Set rota including weekend working