Optical Customer Service Advisor

Optical Customer Service Advisor - Caerphilly

Salary: Up to £25,565 per year plus quarterly bonus
Hours: Full Time, 37.5 hours per week, Monday to Friday, 9am-5pm

Zest Optical are working with an established optical laboratory in Caerphilly to recruit a full time Optical Customer Service Advisor.

This is an excellent opportunity for an experienced Optical Assistant looking to take their career in a different direction, using their optical knowledge in an office-based customer service role.

You will support optical practices with product enquiries and orders, building relationships with customers and working closely with the laboratory team. With no weekend working and the potential for hybrid working after probation, the role offers an appealing change from practice-based hours.

Optical Customer Service Advisor - Role

• Act as a key point of contact for optical practices by telephone and email
• Use your optical knowledge to provide advice on products and services
• Process customer orders accurately and keep records up to date
• Monitor orders and keep customers informed of progress
• Work closely with production, logistics and dispatch teams to resolve queries and minimise delays
• Handle customer concerns professionally, taking ownership of enquiries through to resolution