Care Navigator

Job summaryWe are looking for a Care Navigator to join the team at Debenham Group Practice. This is a patient-facing role at the heart of how the practice runs day to day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues.Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.About usWe care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.A stable team, with a good mix of experienceA strong team ethos, with people supporting each other day to dayUse of SystmOne and askmyGP to support patient access and workflowAccess to a broader multi-professional team through Suffolk Primary CareWe are looking for someone who:Is calm, warm and professional when dealing with patients and colleaguesListens carefully and records information accuratelyIs organised, reliable and takes their responsibilities seriouslyWorks well as part of a team and is willing to support colleaguesHas good IT skills and picks up new systems with confidenceHas previous experience in a customer-facing or administrative roleExperience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role.Main duties of the jobCare Navigators are often the first voice or face a patient
encounters. Whether patients contact us by phone, walk through the door, or
submit a request online, you will help make sure they get the right information
and reach the right place.We use askmyGP as our primary workflow tool for clinical
requests. Rather than triaging patients themselves, Care Navigators help ensure
that requests are accurately recorded so that the duty GP can review and act on
them promptly. You will also take turns supporting the duty GP as part of the
wider Care Navigation team, and you will help signpost patients to other local
services where that is the most appropriate response.The role also covers the full range of day-to-day practice
administration from reception duties and managing records, to supporting
clinical and dispensary colleagues and keeping the practice running smoothly.You will work across our sites as needed, as part of a
well-established, friendly team.We are looking to recruit for Wednesday, Thursday and
Friday. Shifts fall within a working window of approximately 07:30 to 18:30
across those days. Depending on recruitment, hours may be split across more
than one person.We welcome applications from individuals who can cover all
three days as well as those who are available for part of the pattern, so
please do apply if mid-to-end of week working suits your availability.About usWhat we offerA supportive, well-established team in a friendly rural practiceOpportunities for training and developmentAccess to the wider resources and support of Suffolk Primary CareAccess to NHS PensionThis is a role where you can make a genuine difference to patients and to the team around you. If this sounds like the sort of place youd like to work, wed be delighted to hear from you.DetailsDate posted15 September 2026Pay schemeOtherSalary
25,029 to 25,811 a year
Full time equivalent
ContractPermanentWorking pattern

Part-time

Reference numberA Job locations20 Low RoadDebenhamStowmarketSuffolkIP14 6QUUnited KingdomThe Surgery20 Charles AvenueGrundisburghWoodbridgeSuffolkIP136THUnited KingdomDoctors SurgeryChapel RoadOtleyIpswichIP69NTUnited KingdomJob descriptionJob responsibilitiesCare Navigators are the first point of contact for patients and visitors
to the practice by phone, in person and through online systems. The role is
central to how the practice functions day to day and requires someone who is
calm, organised and genuinely committed to helping patients access the right
care.You will provide a courteous, efficient and helpful service to patients
and colleagues, support clinical and administrative teams with a range of
tasks, and help ensure the smooth running of the practice across all sites.
Job description
Job responsibilitiesCare Navigators are the first point of contact for patients and visitors
to the practice by phone, in person and through online systems. The role is
central to how the practice functions day to day and requires someone who is
calm, organised and genuinely committed to helping patients access the right
care.You will provide a courteous, efficient and helpful service to patients
and colleagues, support clinical and administrative teams with a range of
tasks, and help ensure the smooth running of the practice across all sites.Person Specification
Qualifications
EssentialGCSE grade A to C in English and Maths
Experience
EssentialExperience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the jobConfident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficultyDesirablePrevious experience in an NHS or primary care settingFamiliarity with SystmOne or a similar clinical systemExperience of askmyGP or a similar online consultation or workflow toolUnderstanding of local health and care services and how they fit togetherExperience working in an environment where priorities shift and adaptability is required
Person Specification

Qualifications
EssentialGCSE grade A to C in English and Maths
Experience
EssentialExperience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the jobConfident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficultyDesirablePrevious experience in an NHS or primary care settingFamiliarity with SystmOne or a similar clinical systemExperience of askmyGP or a similar online consultation or workflow toolUnderstanding of local health and care services and how they fit togetherExperience working in an environment where priorities shift and adaptability is requiredDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDebenham Group PracticeAddress20 Low RoadDebenhamStowmarketSuffolkIP14 6QUUnited KingdomEmployer's websiteEmployer detailsEmployer nameDebenham Group PracticeAddress20 Low RoadDebenhamStowmarketSuffolkIP14 6QUUnited KingdomEmployer's website